One of the District’s most helpful tools is 311 – you can dial 311, submit a service request online, or download the 311 app. If your issue isn’t addressed by 311 or your request hasn’t been resolved, contact our office for assistance.
Two members of the Councilmember’s team are dedicated to helping residents navigate city services: Jerry Clark and Estelle McKinney.
DC 311
These and many more common services can be requested via the 311 app (iOS and Android), website, or phone line (311):
- Missed trash or recycling collection
- Bulk trash collection
- Rodent inspection and treatment
- Alley cleaning
Street and sidewalk repair - Park, pool, playground, and other DC facilities maintenance issues
- DMV issues
- Construction complaints
- Graffiti removal
- Illegal dumping
- Trash can repair and replacement
- Parking enforcement
- Streetlight repair
- Traffic signal issues
- And many others
Unemployment
- File an unemployment claim with the D.C. Department of Employment Services
- File a wage theft claim with the D.C. Department of Employment Services
- File a workers compensation claim with the D.C. Department of Employment Services
Utilities
- Apply for LIHEAP utility bill assistance, a program from the D.C. Department of Energy & Environment to assist income-eligible District households with heating and cooling energy costs
- Apply for the Utility Bill Discount Program with the D.C. Department of Energy & Environment
- Find assistance with PEPCO, DC Water, or Washington Gas
- Contact the Office of the People’s Counsel for other assistance and advice on utility issues
Housing Assistance
- Reach out to the Office of the Tenant Advocate for advice on your tenant rights
- Apply for emergency rental assistance (ERAP) through the DC Emergency Rental Assistance Program
- For safety, building code compliance, and construction concerns, request an inspection from the Department of Buildings
- For grants for homeowners who have been affected by COVID-19 to help keep their home, contact the D.C. Homeowner Assistance Fund
- Explore available home purchase assistance via Home Purchase Assistance Program with the D.C. Department of Housing and Community Development
Public Safety
- For emergencies, always call 911
- Reach the Metropolitan Police Department’s Third District
- Reach the Metropolitan Police Department’s Fourth District
- Connect with the Third District Citizens Advisory Council
Behavioral Health
- To reach behavioral health care providers at the Department of Behavioral Health 24/7 Access Helpline, call 1-888-793-4357
- To reach the Community Response Team to obtain assistance for a neighbor in crisis, call 202-673-9300
Cold Weather/Hypothermia
- During hypothermia season (Nov 1 – March 31), the Shelter Hotline is available 24/7. If you need help or see someone outside needing shelter or a welfare check, please call the Shelter Hotline at (202) 399-7093 or dial 311. If there is an immediate risk to safety, call 911.
- The Ward 1 low-barrier shelter is the Salvation Army located at 3335 Sherman Ave. NW. A map of more low-barrier shelters around the District can be found here.
- Sign up for free email and/or text alerts at alert.dc.gov.
- Organizations that provide outreach to unhoused neighbors, connect them to critical services, and provide direct aid:
- Miriam’s Kitchen (Ward 1 cluster provider)
